My Rantings as a Globelines Subscriber
Can you imagine calling Globelines’s Customer Service and be put on hold for at least 30 mins? I don’t know how will you react on this but I was just so pissed off when I called them one time. Actually, been calling them a couple of times already and all I got are disappoints and dissatisfactions! The name of the agent is Mark and he never managed to get back to me for any development of the transaction he claimed he doing for me. I was left hanging on the line for more than 20 mins not sure if my request has been processed or not. I disconnected the call intentionally. Called them back and now was informed by an Agent named John that it has been processed and was advised to call them back and to monitor the reconnection within 24 hours! What a cliché on their end! Definitely, not convincing folks!
I would be better if the one below answers my call!
For the past two weeks, our internet connection and phone line got disconnected as a thought that we innocently paid our monthly bill incompletely. A lapse on our side which we took accountability of. We definitely paid whatever amounts we need to settle! I even personally waged word war with the Customer Service in their Payment center. Called Customer Service on their hotline as advised (which is always busy) and got entertained by those seemingly RUDE representatives. We just want an explanation of everything but they gave us unclear answers. And one thing I noticed, I chose the English line (quite having difficulties in TAGALOG) but surprisingly entertained by Tagalog-speaking agents! Isn’t that amazing? I thought twice if I pressed the correct queue number which I’m so certain I did! Now, I’m questioning their integrity as well as quality service. Well, they don’t have that! In total, it’s poor service and that sucks!!!
This is just my personal opinion as a subscriber of Globelines! I know lots of victims like me have their own share of complaints and dissatisfactions against them. Can they just have at least a human heart to make us feel at ease and treat us on the service that we deserve as their patrons?! That’s one of the business practices Filipinos are known for! A no good character for us to portray. This is not just my first time to backstabbed Globelines. Click here for my previous entry. That time is with their Technical representatives!
I have the chance to have the supervisor call me after my 7th times of calling their customer service hotline. I was so irate that my emotions were uncontrollable that I shouted at the the Agent. She tried to calm me but she panicked! And we set agreements on how to resolve the issue. I was just so disappointed that they are only making report logs without any realizations. Now, good thing we got the connection up and running.
If you want to know the mobile no. of the supervisor, just sent me a message here! He will sure be calling to help you in need.
Hope this would be the last time I will write it. Globelines, focus on your service not just on earning money!!! Let us feel quality service on your end! Make sure we are satisfied with what we are paying for. Don’t you know that we often experienced intermittent connections in your end. You are only good at making excuses though we know there’s no major downstreams on your part. Your subscription plans and visual commercials are not realistic. Hope you know that! Don’t worry, there are always rooms for improvement! Now, think again!!!
[...] More after the jump at http://www.obnoxiousqueer.com [...]
Greetings! im currently a subscriber of globe broadband, I have the same problem facing right now, I need your help very badly before I decided to cut my subscription to them. please send me the contact number, your kind attention is highly appreciated. Thanks
@edvalverde: I’ll email it to you… ok?
thanks , this is my email
ed@composite.com.ph
edqvalverde@yahoo.com
i’m having the same problem, too. hope you can send me his number. thanks!!!
by the way, here’s my email add – theresemallen@yahoo.com
Hello,
same problem here. Could you send me the number of the Globe Supervisor or contact. Thanks
Hello,
same problem here. Could you send me the number of the Globe Supervisor or contact. My email is mbparungao@yahoo.com. Thanks
Chingpaq emailed me and requested to sneak his comments to this entry. Here:
[...] I paid all my bills this day at SM City Cebu! Thereafter, I went to Ayala Center Cebu to pay my globelines bill. I like peronal transactions regarding payments this time! I impulsively bought that Violet [...]
[...] been 2 days already that I have no internet connection at home! Hate Globelines again! Sorry, but it’s just fair again to make negative reviews against your shitty and crappy [...]
we’ve been a customer for as long as i can remember ng globe landline, and for globelines broadband mga 2 years na. pero sobrang pambabastos ang ginawa nila sa amin. nagoverdue kami ng bayad for a month tapos i made it a point to settle on the day na sinabi nilang puputulan kami ng phone/internet, pero after payment, dinisconnect nila kami ng walang abog abog. tapos nung tinawagan namin to ask for reconnection, sabi ng magaling na call center person, 24 hours, na naging 48 hours, na naging 72 hours, na naging hanggang ngayon (more than 4 days na). araw araw naming tinawagan at inupdate pero sa sobrang pagkaincompetent nila, at pagkagahaman sa pera, walang nagawa ang mga magulang ko kundi magantay ng reconnection.
ipapadisconnect ko na ang landline ng globe, pati internet nilang mabagal. ang daming option dyan. imagine 2 years naming tiniis bayaran ang 1800/month (nung kinuha namin, walang promo promo) at the astounding speed of 20 kbps (i have the screenshot of the speed test to prove), pero ganun ganun na lang kaming bastusin ng globe na yan.
i discourage anyone to avail of this very customer unfriendly service from the most inconsistent and most unreliable service provider.
@Dennis: I share the same sentiments! Thet should have at least take this things into considerations.
kung meron man sa inyo nagbabalak na mag-pakabit sa Globe… ay naku wag na ninyo ituloy makakaranas kayo ng impyerno sa buhay nyo kapagnagpakabit kayo sa Globe Broadband di ko nga alam kung dapat ba talaga tawagin Broadband dapat jan Narrowband…..palpak ang serbisyo laging nagdedisconnet…. dapat sa mga ISP na ito paimbestigahan din kc mga magnanakaw…simpleng magnanakaw mga ISP sa pilipinas…. pag nagdemo sila mapapanganga ka sa speed na ipapakita sayo pero “set up” lang pala yun…kapag nakapag sign up ka na at nakabitan ka na doon na magsisimula ang kalbaryo ng buhay mo…mga sinungaling yan sa Globe mga magnanakaw…..ang kakapal na ilagay ka s lock-in period na 1 year pero bulok nmn at di nmn nila maibigay ng tama yun pinirmahan na speed s kontrata….mga sinungaling mga yan mga mandarambong mga magnanakaw…………WAG NA WAG NA KAYO MAGPAPAPKABIT SA GLOBE…GLOBE IS A BIG MISTAKE! employee lng ng globe ang magsasabing maganda ang serbisyo ng Globe….mamatay ka ng sinungaling ka!
@isolator: thanks for sharing your views, hope all our ISP here in the country will be committed and true to their promises. Ang hirap manloko nag kapwa Pilipino!